- Express delivery and free returns within 30 days
- sales@furnitureoutlet4u.co.uk
- +44 7312949494
At Furniture Outlet 4U, we want you to shop with confidence. If something isn’t quite right, our returns and refund process is designed to be clear, fair, and straightforward—while protecting both our customers and our business.
You may request a return within 14 days of receiving your item, provided it is unused, in its original packaging, and in resalable condition.
Approved refunds are processed back to the original payment method once the item has been returned and inspected.
Contact us within 14 days of delivery to request a return. Proof of purchase is required.
Once approved, we will provide return instructions or arrange collection where applicable.
Returned items are inspected to ensure they meet return conditions.
Refunds are processed within 5–7 working days after inspection approval.
To qualify for a return or refund:
Items must be unused and unassembled
All original packaging must be intact
Items must be returned in resalable condition
Mattresses, hygiene-related items, or custom orders may be excluded
Returns requested outside the stated period may not be accepted.
Delivery charges are non-refundable unless the item is faulty or incorrect.
Customers are responsible for return shipping costs unless the item is damaged, faulty, or sent in error.
If an item arrives damaged, please notify us within 24 hours of delivery with clear photos so we can resolve the issue promptly.
Refunds may be reduced if returned items show signs of use or dama
